FAQ & Help
How do I sign in to this site?
To login to your customer account, or to sign up to our site, click Login/Sign up on the menu bar and enter your e-mail address and password.
How do I sign out of this site?
To sign out of your customer account, click Sign Out on the menu bar and you will return to the home page.
What if I forgot my password?
If you have forgotten your password, click Login/Sign up on the menu bar to access the Login screen. At the bottom of the page, click on the Forgot your password? link. On the password retrieval page, you may enter your e-mail address, and then click Get Password. We will send your password to the e-mail address we have on file for your account.
How do I become a registered user for this site?
To become a registered member of this site, click Login/Sign up on the menu bar and enter your Profile and Account information. Then click Go. There is no cost to become a registered member. Please note: For security purposes, your password must consist of 7-32 characters and must include at least one letter and one number. Passwords are case sensitive.
How do I add an item to my shopping cart?
To add an item to your shopping cart, on the Product page enter the quantity you wish to purchase in the quantity field and then click Add to Cart.
How do I remove an item from my shopping cart?
To remove a single item from your shopping cart, click the x box next to the item you wish to remove.
Who can I contact if I have questions?
You may find our contact infomration at the bottom of this section. Otherwise, please click Contact Us on the footer to learn how to reach us regarding any questions or issues you may have. Feel free to contact us, or fill out the Contact Request form and we will contact you. In the unlikely event where we may not receive your call, please leave a voicemail with your contact information and your question(s) and we will contact you as soon as possible.
Is my credit card information secure through this site?
YES! Your credit card information is protected with a secure SSL Certificate that encrypts all of your transactions through our site with industry-standard secure sockets layer (SSL) technology. If the online store accepts credit cards, rest assured that both your credit card information and personal information are protected.
Can I update my account contact information?
To update your contact information you must first Login. Click My Account on the menu bar to access your account information. Select the Profile for which you wish to update the contact information. Make your changes and then click Save.
Can I change my e-mail address and password?
To update your e-mail address and password you must first Login. Click My Account on the menu bar to access your account information and then select Change E-mail Address and Password from the My Account menu. You may update your e-mail address, first and last name, and change your password, then click Save.Please note: For security purposes, your password must consist of 7-32 characters and must include at least one letter and one number. Passwords are case sensitive.
Can I view my previous orders placed on this site?
To view your order history you must first Sign In. Click My Account on the menu bar to access your account information. Select View Order History from the My Account menu and then select the order number for the order you wish to view.
Can I provide special instructions with my order?
You can include special instructions for orders during checkout. In your shopping cart, click Checkout. On the Payment page, type your special instructions or comments in the Special Instructions text box. Our fulfillment department will receive these instructions along with the order. Click Place Order to continue with the checkout process.
Should you require any further assistance, or have a question not included in this section, please contact us and we will happy to assist you.
Tel: (312) 788-9252